Privacy Policy

Last updated: July 17, 2026

GECOMO ("we", "us", or "our") operates this website and sells brow cosmetics online. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have. By using this site, you agree to the practices described below.

1. Information we collect

Information you give us

• Order information — your name, shipping and billing address, email address, phone number, and payment details when you place an order. Payments are processed by our commerce provider (Shopify) and its payment processors; we never see or store your full card number.
• Contact information — anything you send us when you email our support team, including your order number and the contents of your message.
• Marketing sign-ups — your email address if you subscribe to our newsletter or claim a first-order discount.

Information collected automatically

• Device and usage data — IP address, browser type, pages viewed, and referring pages, collected through cookies and similar technologies when you browse the site.
• Cart data — the contents of your shopping bag are stored locally in your browser (localStorage) so your cart survives between visits. This data stays on your device until you clear it or complete checkout.

2. How we use your information

• To process, fulfill, and ship your orders, and to send order confirmations and tracking updates.
• To respond to your questions and provide customer support, including handling returns under our 60-day guarantee.
• To send marketing emails you have opted into. You can unsubscribe at any time using the link in any marketing email.
• To screen orders for fraud and to protect the security of the site.
• To understand how the site is used so we can improve it.

3. Sharing your information

We do not sell your personal information. We share it only with service providers who need it to run our store on our behalf:

• Shopify — our e-commerce platform, which hosts checkout and processes payments.
• Shipping carriers and our tracking partner (Track123) — to deliver your order and show live tracking status.
• Email service providers — to send transactional and marketing email.
• Cloudflare — to serve the site securely and protect against abuse.

We may also disclose information if required by law, or in connection with a merger, acquisition, or sale of assets.

4. Cookies

We use cookies and browser storage that are necessary for the site to function (such as keeping items in your cart) and, where applicable, analytics cookies that help us understand site usage. You can control or delete cookies through your browser settings; blocking essential cookies may prevent parts of the site (like the cart) from working.

5. Data retention

We keep order records for as long as needed to fulfill your purchase, meet legal, tax, and accounting requirements, and handle guarantee claims. Marketing data is kept until you unsubscribe or ask us to delete it.

6. Your rights

Depending on where you live (including under the GDPR in Europe and the CCPA/CPRA in California), you may have the right to:

• Access a copy of the personal information we hold about you;
• Correct inaccurate information;
• Request deletion of your information;
• Opt out of marketing communications at any time;
• Not be discriminated against for exercising any of these rights.

To exercise any of these rights, email us at [email protected]. We will respond within the timeframe required by applicable law.

7. Children's privacy

This site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.

8. Security

We use industry-standard safeguards — including encrypted (HTTPS) connections and a PCI-compliant checkout — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data using reasonable technical and organizational measures.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be highlighted on the site or communicated by email where required.

10. Contact us

Questions about this policy or your data? Email [email protected] and we'll be happy to help.