Order status
Track your order
Enter the tracking number from your shipping email plus your order email — we'll pull up your shipment right here, GECOMO-branded and up to date.
Where's my order?
We'll find your shipment and show its live status.
🔒 Secure
🚚 Live carrier data
⚡ Instant results
Tip: your tracking number is in the shipping confirmation email — it usually starts with TYZ or LP.
What to expect
Your kit's journey
🧾
Order placed
Confirmed instantly by email.
📦
Processing
Packed and prepped, within 24h.
🚚
Shipped
Tracking number activates.
🌍
In transit
Live carrier updates.
🎉
Delivered
Perfect brows await.
Ships within 24h·Real-time carrier tracking·Free Brow Playbook included·60-day guarantee·
Ships within 24h·Real-time carrier tracking·Free Brow Playbook included·60-day guarantee·
Shipping questions, answered.
Can't find what you need? Email us any time.
When will my order ship?⌄
Every order ships within 24 hours of purchase, Monday through Friday. You'll get a shipping confirmation email with your tracking number the moment it's on its way.
How long does shipping take?⌄
Most orders arrive within 7–14 business days after shipping, depending on your location. An estimated delivery window is shown on your tracking page once your order ships.
My tracking says "no movement" — what do I do?⌄
It can take 2–5 business days for a new tracking number to activate once it's handed to the carrier. If there's still no update after 5 business days, reach out and we'll look into it.
Why do I need my email to track?⌄
We match the tracking number against the email on your order to keep your shipment details private — only you can see them.
Who do I contact about a shipping issue?⌄
Email hello@shopgecomo.com with your tracking number and we'll help sort it out — you're always covered by our 60-day guarantee.